FAQs

We've Got Your Answers.

We have answers to your Water Sports questions. Including shipping, return policy and more. If you need immediate assistance contact us at 480-382-6311 or contact us online.

 

No Hassle Return Policy

Need to return something? No problem! We are sure you will be pleased with FATBOY H2o Sports top-quality merchandise, low prices and fast, dependable service. 

If you are dissatisfied for any reason with any purchase from FATBOYS H2o Sports, just return it, prepaid, in its original unused condition, within 60 days. Please include the return form on the back of your invoice and send to the following address:
 
FATBOYS H2o Sports Sports
PO Box 4739
Mesa AZ 85211

Attn: Returns

We will cheerfully refund the merchandise amount to your original method of payment or issue a product exchange of your choice.

 

Pricing and Availabiliy

FATBOYS makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order you will receive an email stating more details within one business day.  Special and Custom orders may take longer to process. Call our Customer Service Representatives for shipping details at 1-480-382-6311
Our intention is to provide accurate information on our website, however some information on FATBOYS H2o Sports Website may contain typographical errors or other inaccuracies, or may be incomplete or not current. Unfortunately, such inaccurate information may relate directly to the price of a product, the description of a product or its availability. We reserve the right to correct all such mistakes at any time without notice, even after an order was placed based on inaccurate information.

 

We apologize in advance for any inconvenience or misunderstanding such errors might cause you. Please remember that if you are not completely satisfied with your purchase from fatboysh2o.com, you may return any item, unused, within 60 days of receipt for a refund, exchange or credit. Thank you.

 

Safe Shopping Guarantee

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

FATBOYS  Shipping Policy


A few large items may have additional shipping costs. This will be noted in the product description.
Customers will only pay one shipping fee and will not be charged additional shipping fees for backordered items. Customers can call and request that their shipment be delayed until all items are available. Customers will be emailed with an order confirmation and tracking number, if available, within 24 hours of their package shipping.


Safety Responsibility Code

Be aware that there are elements of risk in boating, skiing, and riding that
common sense and personal awareness can help reduce. Know your ability level and stay within it.

To increase your enjoyment of the sport, follow the "WATERSPORTS RESPONSIBILITY CODE".

It is your responsibility to:

  • Familiarize yourself with all applicable laws, the risks inherent in the sport, and the proper use of equipment.
  • Know the waterways where you will be skiing or riding. Do not ski or ridein shallow water, near shore, docks, pilings, swimmers, or other watercraft.
  • Always have a person other than the boat driver as an observer and agreeon hand signals before starting.
  • Always wear a U.S. Coast Guard type III (PFD) vest.
  • Read your owner's manual and inspect your equipment prior to use.
  • Ski or ride within your limits. Always ski or ride in control and at speeds appropriate for your ability.
  • Always turn ignition off when someone is near watercraft power drive unit.
  • nderstand Carbon Monoxide (CO) poisoning from engine exhaust may cause injury or death. Never “Platform Drag” or touch a swim platform while the engine is running.
  • Not operate watercraft, ski, or ride under the influence of alcohol or drugs

 

Water Sports Industry Association

Abuse or misuse of products sold by FATBOYS may result in serious injury or death. Read and follow all manufacturers' safety warnings and usage

Instructions. This information will be included with the product. If information is missing, please call us at 1-480-382-6311.

 

Privacy Policy
Privacy an important issue on the internet these days. At FATBOYS H20 Sports we have never sold our customers' names, e-mail addresses, or any of our customer information for the 34 years we have been in business. The exchange of vital customer data may be a lucrative business, but our customers are not for sale.
Our guarantee of customer privacy is just another benefit to ordering all of your water sports equipment from FATBOYS.

  • Visa
  • MasterCard
  • PayPal